ServiceNow Basics: IT Automation & AI-Powered Workflows
Completed by MICHAEL G MIERS
May 30, 2026
3 hours (approximately)
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What you will learn
Navigate the ServiceNow interface proficiently and utilize platform features to support ITSM processes.Â
Design workflow automation using core ServiceNow ITSM modules like Incident, Request, and Change.Â
Explain how predictive intelligence and virtual agents improve service quality and reduce issue resolution times.Â
Implement AI-driven workflows in ServiceNow to automate routine IT operations and enhance service efficiency.Â
Skills you will gain
- Category: Business Process Automation
- Category: IT Service Management
- Category: Process Design
- Category: Automation
- Category: Digital Transformation
- Category: AI Workflows
- Category: Workflow Management
- Category: Service Improvement
- Category: Self Service Technologies
- Category: Incident Management
- Category: Event Monitoring
- Category: Performance Analysis
