Improving Customer Retention
Completed by Amy Versaw
October 13, 2025
2 hours (approximately)
Amy Versaw's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Marketing Strategies
- Category: Customer Advocacy
- Category: Customer Relationship Building
- Category: Customer Service
- Category: Customer Retention
- Category: Customer Engagement
- Category: Customer Relationship Management
- Category: Service Improvement
- Category: Marketing Strategy and Techniques
- Category: Customer experience improvement
- Category: Customer Relationship Management (CRM) Software
- Category: User Feedback
