Generative AI for Customer Service Automation
Completed by Brian Omalla
April 2, 2026
10 hours (approximately)
Brian Omalla's account is verified. Coursera certifies their successful completion of Generative AI for Customer Service Automation
What you will learn
Explain how AI aligns with customer service goals and enhances journey mapping, engagement, and ROI.
Build automated customer service workflows using no-code tools like Zapier and Flowise
Apply ethical and privacy-first principles to ensure fairness, transparency, and AI compliance.
Design and present a comprehensive AI-driven customer service transformation strategy.
Skills you will gain
- Category: Miro AI
- Category: Workflow Management
- Category: Responsible AI
- Category: No-Code Development
- Category: Customer Relationship Management (CRM) Software
- Category: Customer Service
- Category: Email Automation
- Category: Customer Analysis
- Category: Artificial Intelligence
- Category: Customer experience improvement
- Category: Customer Support
- Category: Customer Communications Management
