ITIL 4: Management Practices
Completed by Willian Leite dos Santos
July 3, 2026
6 hours (approximately)
Willian Leite dos Santos's account is verified. Coursera certifies their successful completion of ITIL 4: Management Practices
What you will learn
Master core ITIL practices including incident, problem, and service request management to properly diagnose issues and maintain service quality.
Establish effective service level agreements and manage standard, emergency, and normal changes through structured change enablement.
Oversee vital organizational assets and deployment pipelines using service configuration, release, and IT asset management practices.
Data files for this course are provided in the first course of this specialization, "ITIL 4: Foundations and Framework".
Skills you will gain
- Category: Incident Response
- Category: Operations
- Category: Information Technology
- Category: Service Level
- Category: Change Control
- Category: Information Technology Operations
- Category: IT Management
- Category: Technical Management
- Category: Service Management
- Category: Change Requests
- Category: Information Technology Infrastructure Library
- Category: Asset Management
