Professional Skills: Assessing Conflict
Completed by MICHELLE Prohov
May 14, 2026
3 hours (approximately)
MICHELLE Prohov's account is verified. Coursera certifies their successful completion of Professional Skills: Assessing Conflict
What you will learn
Identify the nature and causes of various conflicts
Recognize and interpret different reactions to conflict
Develop active listening and questioning techniques to understand underlying interests
Skills you will gain
- Category: Decision Making
- Category: Analysis
- Category: Mediation
- Category: De-escalation Techniques
- Category: Emotional Intelligence
- Category: Discussion Facilitation
- Category: Interrigatories
- Category: Empathy
- Category: Communication
- Category: Critical Thinking
- Category: Conflict Management
- Category: Behavior Management
