ServiceNow System Administrator from Zero to Hero
Completed by Ye jun Shon
March 15, 2025
5 hours (approximately)
Ye jun Shon's account is verified. Coursera certifies their successful completion of ServiceNow System Administrator from Zero to Hero
What you will learn
Identify key components of the ServiceNow platform and its user interface.
Explain the purpose of user roles, groups, and access control within ServiceNow.
Configure and manage ServiceNow instances, users, and groups in real-world scenarios.
Assess the effectiveness of implemented SLAs, ACLs, and reports in managing IT services.
Skills you will gain
- Category: Service Level
- Category: Enterprise Application Management
- Category: System Configuration
- Category: Information Management
- Category: Content Management
- Category: Business Process Automation
- Category: ServiceNow
- Category: Identity and Access Management
- Category: Security Controls
- Category: Service Management
- Category: Role-Based Access Control (RBAC)
- Category: User Accounts
