Introduction to Customer Service
Completed by Theresa Emefa Amegashitsi
May 26, 2025
18 hours (approximately)
Theresa Emefa Amegashitsi 's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Root Cause Analysis
- Category: Problem Solving
- Category: Conflict Management
- Category: Active Listening
- Category: Positivity
- Category: Customer Complaint Resolution
- Category: Transaction Processing
- Category: Communication
- Category: Customer Support
- Category: De-escalation Techniques
- Category: Greeting Customers
- Category: Retail Store Operations

