Mastering Customer Success
Completed by Jeff Ferry
April 6, 2026
14 hours (approximately)
Jeff Ferry's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Account Strategy
- Category: Customer Relationship Building
- Category: Account Management
- Category: Performance Metric
- Category: Operational Excellence
- Category: Business Metrics
- Category: Customer Service
- Category: Customer Success Management
- Category: Customer Engagement
- Category: Product Knowledge
- Category: Customer Relationship Management
- Category: Key Performance Indicators (KPIs)
