Mastering Customer Success
Completed by Joanelle Christina Prescod
February 18, 2026
14 hours (approximately)
Joanelle Christina Prescod's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Account Strategy
- Category: Customer Relationship Management
- Category: Customer Success Management
- Category: Operational Excellence
- Category: Customer Insights
- Category: Customer Data Management
- Category: Company, Product, and Service Knowledge
- Category: Key Performance Indicators (KPIs)
- Category: Customer Engagement
- Category: Customer Service
- Category: Business Metrics
- Category: Account Management
