Cisco Certified Support Technician IT Support 100-140 Unit 9
Completed by Mahmoud Boucherit
December 2, 2025
1 hours (approximately)
Mahmoud Boucherit's account is verified. Coursera certifies their successful completion of Cisco Certified Support Technician IT Support 100-140 Unit 9
What you will learn
Master remote access and management tools for efficient troubleshooting and support.
Collaborate using video conferencing and persistent chat applications like Cisco WebEx.
Research and resolve issues using search engines, knowledge bases, and technical forums.
Apply AI tools and understand privacy, security, and ethical considerations in IT support.
Skills you will gain
- Category: Data Security
- Category: Collaborative Software
- Category: Artificial Intelligence
- Category: Desktop Support
- Category: Information Privacy
- Category: Information Technology
- Category: Data Ethics
- Category: System Support
- Category: Issue Tracking
- Category: Generative AI
- Category: End User Training and Support
- Category: Remote Access Systems
