Voice of the Customer (VoC): Enhancing Experiences
Completed by Mugdha Patkar
March 15, 2025
3 hours (approximately)
Mugdha Patkar's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Customer experience improvement
- Category: Product Improvement
- Category: User Feedback
- Category: Customer Insights
- Category: Communication
- Category: Customer Service
- Category: Culture Transformation
- Category: Customer Engagement
- Category: Customer experience strategy (CX)
- Category: Continuous Improvement Process
- Category: Service Improvement
- Category: Surveys
