Salesforce Introduction
Completed by Cynthia Wilson
August 20, 2025
5 hours (approximately)
Cynthia Wilson's account is verified. Coursera certifies their successful completion of Salesforce Introduction
What you will learn
Grasp the essentials of Cloud Computing and their business applications.
Understand the core principles of Customer Relationship Management (CRM).
Master Salesforce navigation and usage, from setting up accounts to utilizing advanced features.
Distinguish between Salesforce Classic and Lightning experiences.
Skills you will gain
- Category: Email Automation
- Category: Account Management
- Category: Customer Relationship Management (CRM) Software
- Category: Cloud Applications
- Category: Salesforce
- Category: Identity and Access Management
- Category: User Provisioning
- Category: Data Management
