GenAI for Customer Communication
Completed by Kayode Ayodele
September 8, 2026
3 hours (approximately)
Kayode Ayodele's account is verified. Coursera certifies their successful completion of GenAI for Customer Communication
What you will learn
Analyse key concepts and benefits of AI in customer communication.
Identify cutting edge techniques for AI-driven personalization.
Apply AI tools to enhance customer feedback analysis and journey mapping.
Skills you will gain
- Category: Customer Communications Management
- Category: Generative AI
- Category: Data-Driven Decision-Making
- Category: AI Enablement
- Category: User Feedback
- Category: Customer experience strategy (CX)
- Category: Artificial Intelligence
- Category: Analytics
- Category: Customer experience improvement
- Category: Customer Service
- Category: AI Personalization
- Category: Personalized Campaigns
