Customer Relationship Management with Case Study
Completed by Tracy L Holland
March 22, 2026
6 hours (approximately)
Tracy L Holland's account is verified. Coursera certifies their successful completion of Customer Relationship Management with Case Study
What you will learn
Analyze CRM strategies using PESTLE and SWOT.
Apply automation tools to enhance customer engagement.
Design CRM frameworks aligned with business goals.
Skills you will gain
- Category: Customer Relationship Building
- Category: Organizational Strategy
- Category: Case Studies
- Category: Customer Analysis
- Category: Analysis
- Category: Operational Analysis
- Category: Spatial Data Analysis
- Category: Customer experience improvement
- Category: Business Strategy
- Category: Customer Data Management
- Category: Customer Insights
- Category: Customer Relationship Management
