AI for Customer Experience with Chatbots and Analytics
Completed by Luis Alberto Saavedra Arrieta
February 17, 2026
3 hours (approximately)
Luis Alberto Saavedra Arrieta's account is verified. Coursera certifies their successful completion of AI for Customer Experience with Chatbots and Analytics
What you will learn
Identify the potential applications of AI technologies in enhancing customer experience.
Analyze the impact of personalization, chatbots, and predictive analytics on customer engagement.
Design and implement AI-driven strategies for improving customer interactions using tools like Perplexity AI, Claude, and Google Gemini GEM.
Evaluate ethical considerations and construct guidelines for responsible AI adoption in customer experience initiatives.
Skills you will gain
- Category: Customer experience strategy (CX)
- Category: Business Process Automation
- Category: Brand Loyalty
- Category: Generative AI Agents
- Category: Customer Engagement
- Category: Customer Service
- Category: Artificial Intelligence
- Category: Google Gemini
- Category: Anthropic Claude
- Category: Agentic Workflows
- Category: Customer Insights
- Category: LLM Application
