Delivering Bad News to Customers
Completed by Yahzuri Glinet Romero Carrero
November 30, 2025
3 hours (approximately)
Yahzuri Glinet Romero Carrero's account is verified. Coursera certifies their successful completion of Delivering Bad News to Customers
What you will learn
Develop strategies for delivering difficult news while maintaining empathy.
Master handling diverse customer reactions and emotional responses effectively.
Learn how to choose the best communication medium for delivering bad news.
Gain skills in maintaining professionalism and poise in high-pressure situations.
Skills you will gain
- Category: Professional Development
- Category: Compassion
- Category: Customer Relationship Management
- Category: Communication Planning
- Category: Communication Strategies
- Category: Strategic Communication
