Handling Difficult Conversations
Completed by Sampada Jain
April 29, 2026
2 hours (approximately)
Sampada Jain's account is verified. Coursera certifies their successful completion of Handling Difficult Conversations
What you will learn
Master strategies to prepare for and hold difficult conversations confidently
Learn to deliver bad news tactfully while preserving relationships
Effectively handle aggression, poor performance, and challenging behavior
Develop assertive communication skills to resolve conflicts constructively
Skills you will gain
- Category: Empathy
- Category: Discussion Facilitation
- Category: Team Performance Management
- Category: De-escalation Techniques
- Category: Leadership
- Category: Communication
- Category: Conflict Management
- Category: Interpersonal Communications
- Category: Verbal Communication Skills
- Category: Leadership Development
- Category: Professional Development
- Category: Constructive Feedback
