Mastering Customer Success
Completed by Collin McCain
June 5, 2026
14 hours (approximately)
Collin McCain's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Customer Relationship Building
- Category: Account Strategy
- Category: Customer Insights
- Category: Customer Retention
- Category: Company, Product, and Service Knowledge
- Category: Business Metrics
- Category: Customer Service
- Category: Customer Success Management
- Category: Customer Engagement
- Category: Stakeholder Engagement
- Category: Key Performance Indicators (KPIs)
- Category: Customer Relationship Management (CRM) Software
