Critical Communication and Leadership Skills
Completed by Jerioth Waruru
April 20, 2026
7 hours (approximately)
Jerioth Waruru's account is verified. Coursera certifies their successful completion of Critical Communication and Leadership Skills
What you will learn
Explain key principles of active listening, relationship building, clear communication, and conflict management.
Apply active listening, relationship, and clear communication techniques in everyday team interactions.
Analyze communication gaps, relationship issues, and causes of workplace conflict.
Create a leadership plan using authentic practices aligned with personal values and organizational goals.
Skills you will gain
- Category: Team Leadership
- Category: Leadership
- Category: Employee Engagement
- Category: Rapport Building
- Category: Professional Development
- Category: Employee Relations
- Category: Emotional Intelligence
- Category: Active Listening
- Category: Strategic Communication
- Category: Relationship Building
- Category: Team Management
- Category: Management Training And Development
