Technical Support (IT) Case Studies and Capstone
Completed by Thomas Fries
December 4, 2025
9 hours (approximately)
Thomas Fries's account is verified. Coursera certifies their successful completion of Technical Support (IT) Case Studies and Capstone
What you will learn
Describe processes and information related to IT Fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Skills you will gain
- Category: Data Storage
- Category: Network Troubleshooting
- Category: Cloud Storage
- Category: Help Desk Support
- Category: End User Training and Support
- Category: Technical Support and Services
- Category: Cloud Computing
- Category: Network Support
- Category: Identity and Access Management
- Category: Cloud Services
- Category: General Networking
- Category: Cloud Management
