What you will learn

• Adopt the seven ITIL guiding principles to focus on customer experience, collaborate across teams, and optimize processes through automation.

• Map out inputs and outputs across the service value chain activities, including planning, engagement, design, and delivery.

• Use the structured seven-step continual improvement model to define your vision, take strategic action, and maintain project momentum.

• Data files for this course are provided in the first course of this specialization, "ITIL 4: Foundations and Framework".