Mastering Customer Success
Completed by Christopher James Leverington
April 1, 2026
14 hours (approximately)
Christopher James Leverington's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Business Metrics
- Category: Account Strategy
- Category: Account Management
- Category: Customer Relationship Management
- Category: Performance Metric
- Category: Customer Retention
- Category: Company, Product, and Service Knowledge
- Category: Customer Insights
- Category: Customer Success Management
- Category: Operational Excellence
- Category: Key Performance Indicators (KPIs)
- Category: Customer Relationship Management (CRM) Software
