Effective Service Innovation by Design in Hotel Management
Completed by Sommer Walker
June 25, 2025
9 hours (approximately)
Sommer Walker's account is verified. Coursera certifies their successful completion of Effective Service Innovation by Design in Hotel Management
What you will learn
Identify the key principles and concepts of hotel service innovation.
Demonstrate proficiency in basic design thinking methodologies for service development.
Analyse customer needs and pain points to design customer-centric services.
Evaluate the feasibility and viability of service innovations.
Skills you will gain
- Category: Service Design
- Category: Design Thinking
- Category: Collaboration
- Category: Sustainable Business
- Category: Customer Service
- Category: Culture Transformation
- Category: Customer experience strategy (CX)
- Category: Change Management
- Category: Hospitality Management
- Category: Customer Analysis
- Category: Key Performance Indicators (KPIs)
- Category: Customer experience improvement
