Advanced ITSM with ServiceNow: Optimizing IT Operations
Completed by Mrudul Talikoti
February 5, 2026
3 hours (approximately)
Mrudul Talikoti's account is verified. Coursera certifies their successful completion of Advanced ITSM with ServiceNow: Optimizing IT Operations
What you will learn
Design a best practice framework in which ServiceNow ITSM processes are aligned with ITIL best practices.
Apply best practices in operational support by managing incidents, problems, service requests, and knowledge within ServiceNow.
Optimize IT services by leveraging ServiceNow Change Management and CMDB capabilities.
Evaluate the customization, automation, and integration capabilities of ServiceNow to meet specific organizational needs.
Skills you will gain
- Category: Change Control
- Category: Data Integration
- Category: ServiceNow
- Category: Information Technology Infrastructure Library
- Category: Information Technology Operations
- Category: IT Management
- Category: Configuration Management
- Category: Problem Management
- Category: Automation
- Category: IT Automation
- Category: Change Requests
- Category: Order Fulfillment
