ServiceNow System Administrator from Zero to Hero
Completed by JASMINA NADUTHODUKA
April 25, 2025
5 hours (approximately)
JASMINA NADUTHODUKA's account is verified. Coursera certifies their successful completion of ServiceNow System Administrator from Zero to Hero
What you will learn
Identify key components of the ServiceNow platform and its user interface.
Explain the purpose of user roles, groups, and access control within ServiceNow.
Configure and manage ServiceNow instances, users, and groups in real-world scenarios.
Assess the effectiveness of implemented SLAs, ACLs, and reports in managing IT services.
Skills you will gain
- Category: Data Security
- Category: User Accounts
- Category: Security Controls
- Category: Enterprise Application Management
- Category: Systems Administration
- Category: System Configuration
- Category: Business Process Automation
- Category: Scripting
- Category: Service Management
- Category: Identity and Access Management
- Category: Role-Based Access Control (RBAC)
- Category: User Provisioning
