What you will learn

• Understand the foundational components of the ITIL 4 Service Value System and explore how organizations co-create value with service consumers.

• Examine the four dimensions of service management to balance people, technology, suppliers, and value streams for holistic service delivery.

• Apply the seven ITIL guiding principles, governance activities, and management practices to drive continual service improvement.

• Learn by doing. Perform guided, step-by-step hands-on activities on your own computer.