Introduction to Crisis Management and Crisis Communication
Completed by Montserrat GUTIERREZ
February 25, 2026
7 hours (approximately)
Montserrat GUTIERREZ's account is verified. Coursera certifies their successful completion of Introduction to Crisis Management and Crisis Communication
What you will learn
Identify the major trendlines in organizational crises and who is involved in managing them.
Identify what to do, and what not to do, in the very first moments of a crisis.
Identify how a crisis plan is put together and how it can be used both before and during a crisis.
Skills you will gain
- Category: Communication Planning
- Category: Case Studies
- Category: Crisis Management
- Category: Emergency Response
- Category: Crisis Intervention
- Category: Internal Communications
- Category: Communication
- Category: Stakeholder Communications
- Category: Communication Strategies
- Category: Strategic Communication
- Category: Corporate Communications
