GenAI for Customer Service Teams
Completed by Jason Williams
February 20, 2026
2 hours (approximately)
Jason Williams's account is verified. Coursera certifies their successful completion of GenAI for Customer Service Teams
What you will learn
Acquire a basic understanding of GenAI and available GenAI tools and strategies for increasing team collaboration and efficiency.
Create a working framework for staying ahead of GenAI advancements.
Apply GenAI tools practically in real-world customer service scenarios to improve outcomes.
Skills you will gain
- Category: Business Ethics
- Category: AI Enablement
- Category: Information Privacy
- Category: Customer experience improvement
- Category: Generative AI
- Category: Cross-Functional Collaboration
- Category: Data Ethics
- Category: Customer Engagement
- Category: Team Building
- Category: Responsible AI
- Category: Customer Service
- Category: Customer Data Management
