ServiceNow Basics: IT Automation & AI-Powered Workflows
Completed by Kim Henrik Nguyen
July 15, 2025
3 hours (approximately)
Kim Henrik Nguyen's account is verified. Coursera certifies their successful completion of ServiceNow Basics: IT Automation & AI-Powered Workflows
What you will learn
Navigate the ServiceNow interface proficiently and utilize platform features to support ITSM processes.Â
Design workflow automation using core ServiceNow ITSM modules like Incident, Request, and Change.Â
Explain how predictive intelligence and virtual agents improve service quality and reduce issue resolution times.Â
Implement AI-driven workflows in ServiceNow to automate routine IT operations and enhance service efficiency.Â
Skills you will gain
- Category: Service Management
- Category: ServiceNow
- Category: Process Design
- Category: Business Process Automation
- Category: Service Improvement
- Category: Digital Transformation
- Category: Event Monitoring
- Category: Workflow Management
- Category: AI Workflows
- Category: Operational Efficiency
- Category: Technical Support and Services
- Category: Performance Analysis
