Improving Customer Retention
Completed by Janie Marie Ervine
March 30, 2026
2 hours (approximately)
Janie Marie Ervine's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer experience improvement
- Category: Consumer Behaviour
- Category: Loyalty Programs
- Category: Customer Retention
- Category: Customer Relationship Management
- Category: Customer Service
- Category: User Feedback
- Category: Marketing Strategy and Techniques
- Category: Customer Relationship Building
- Category: Customer Advocacy
- Category: Customer Engagement
- Category: Marketing Strategies
