Introduction to Crisis Management and Crisis Communication
Completed by Sarah Duffield
December 10, 2025
7 hours (approximately)
Sarah Duffield's account is verified. Coursera certifies their successful completion of Introduction to Crisis Management and Crisis Communication
What you will learn
Identify the major trendlines in organizational crises and who is involved in managing them.
Identify what to do, and what not to do, in the very first moments of a crisis.
Identify how a crisis plan is put together and how it can be used both before and during a crisis.
Skills you will gain
- Category: Contingency Planning
- Category: Strategic Communication
- Category: Stakeholder Communications
- Category: Communication Strategies
- Category: Corporate Communications
- Category: Internal Communications
- Category: Crisis Management
- Category: Case Studies
- Category: Emergency Response
- Category: Communication Planning
