Customer Service in the Age of Generative AI
Completed by Iza Vivas Sierra
April 25, 2025
1 hours (approximately)
Iza Vivas Sierra's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Customer experience improvement
- Category: Customer Support
- Category: Self Service Technologies
- Category: Performance Improvement
- Category: AI Personalization
- Category: Performance Analysis
- Category: Personalized Service
- Category: Customer Service
- Category: Customer Engagement
- Category: Generative AI
- Category: Target Audience
- Category: Customer Communications Management
