Introduction to Technical Support
Completed by Susana Chavez
March 30, 2026
12 hours (approximately)
Susana Chavez's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
- Category: Technical Communication
- Category: Technical Documentation
- Category: Technical Support
- Category: Issue Tracking
- Category: Technical Support and Services
- Category: Service Level
- Category: Remote Access Systems
- Category: Service Management
- Category: IT Service Management
- Category: Customer Service
- Category: End User Training and Support
- Category: Help Desk Support
