GenAI for Customer Insights
Completed by Julia Yang
October 1, 2025
2 hours (approximately)
Julia Yang's account is verified. Coursera certifies their successful completion of GenAI for Customer Insights
What you will learn
Describe the role of Generative AI in transforming customer insights.
Use Gen AI to collect and analyze customer feedback.
Explain how AI can segment customers and predict trends based on behavior.
Apply AI-driven insights to improve customer experience and business strategies.
Skills you will gain
- Category: Trend Analysis
- Category: Customer Analysis
- Category: Customer experience improvement
- Category: Generative AI
- Category: AI Personalization
- Category: Data Analysis
- Category: Customer Insights
- Category: Predictive Analytics
- Category: Data-Driven Decision-Making
- Category: User Feedback
- Category: Artificial Intelligence
- Category: Customer experience strategy (CX)
