Salesforce Introduction
Completed by Helena Sofia Licata
November 14, 2025
5 hours (approximately)
Helena Sofia Licata's account is verified. Coursera certifies their successful completion of Salesforce Introduction
What you will learn
Grasp the essentials of Cloud Computing and their business applications.
Understand the core principles of Customer Relationship Management (CRM).
Master Salesforce navigation and usage, from setting up accounts to utilizing advanced features.
Distinguish between Salesforce Classic and Lightning experiences.
Skills you will gain
- Category: Salesforce
- Category: User Provisioning
- Category: Email Automation
- Category: Cloud Applications
- Category: Customer Relationship Management (CRM) Software
- Category: Account Management
- Category: Data Management
- Category: Identity and Access Management
