ServiceNow System Administrator from Zero to Hero
Completed by Claudine-1 IRANKUNDA
February 6, 2026
5 hours (approximately)
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What you will learn
Identify key components of the ServiceNow platform and its user interface.
Explain the purpose of user roles, groups, and access control within ServiceNow.
Configure and manage ServiceNow instances, users, and groups in real-world scenarios.
Assess the effectiveness of implemented SLAs, ACLs, and reports in managing IT services.
Skills you will gain
- Category: Security Controls
- Category: Business Process Automation
- Category: Content Management
- Category: Enterprise Application Management
- Category: Database Application
- Category: System Configuration
- Category: Systems Administration
- Category: Service Level
- Category: Scripting
- Category: User Provisioning
- Category: Service Management
- Category: ServiceNow
