GenAI for Customer Support
Completed by Felipe Da Cunha Ferreira
July 1, 2026
3 hours (approximately)
Felipe Da Cunha Ferreira's account is verified. Coursera certifies their successful completion of GenAI for Customer Support
What you will learn
Apply Generative AI including effective Prompt engineering in customer service tasks.
Create a custom GPT model using customer service data to generate personalized responses to support tickets.
Integrate a Google Gem with Gmail to automate and enhance email-based customer support.
Implement an Anthropic project for AI-powered visual analysis to detect product defects and generate recommendations.
Skills you will gain
- Category: Automation
- Category: Generative AI
- Category: Operational Efficiency
- Category: LLM Application
- Category: AI Personalization
- Category: Product Support
- Category: Email Automation
- Category: Customer Support
- Category: Personalized Service
- Category: Prompt Engineering
- Category: Customer experience improvement
- Category: Customer Service
