Delivering Bad News To Customers During Customer Service
Completed by Eddy Martinez
May 15, 2026
1 hours (approximately)
Eddy Martinez's account is verified. Coursera certifies their successful completion of Delivering Bad News To Customers During Customer Service
Skills you will gain
- Category: Empathy
- Category: Expectation Management
- Category: Rapport Building
- Category: Professionalism
- Category: Customer Service
- Category: Customer Relationship Building
- Category: Service Recovery
- Category: Tactfulness
- Category: Customer Complaint Resolution
- Category: Business Communication
- Category: Overcoming Objections
- Category: Positivity
