Social Listening
Completed by KALAIVANAN KANDASWAMY
March 3, 2026
1 hours (approximately)
KALAIVANAN KANDASWAMY's account is verified. Coursera certifies their successful completion of Social Listening
What you will learn
Describe the role of social listening in customer engagement
List various social listening tools and their uses
Develop effective social listening strategies
Apply social listening strategies to real-world scenarios
Skills you will gain
- Category: Data-Driven Decision-Making
- Category: Social Media Management
- Category: Business
- Category: Trend Analysis
- Category: Customer Insights
- Category: Customer Engagement
- Category: Analytical Skills
- Category: Brand Management
- Category: Social Media Marketing
- Category: Strategic Decision-Making
- Category: Digital Marketing Tools
- Category: Social Media Strategy
