Customer Service in the Age of Generative AI
Completed by Mariia Luiza Pokotska
October 13, 2024
1 hours (approximately)
Mariia Luiza Pokotska's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Customer Engagement
- Category: Customer experience improvement
- Category: Generative AI
- Category: AI Integrations
- Category: Target Audience
- Category: Customer Support
- Category: ChatGPT
- Category: Self Service Technologies
- Category: Performance Improvement
- Category: Customer Service
- Category: Performance Analysis
- Category: AI Personalization
