Voice of the Customer (VoC): Enhancing Experiences
Completed by Alexander Weiss
March 23, 2025
3 hours (approximately)
Alexander Weiss's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Customer Insights
- Category: Customer Engagement
- Category: Customer experience strategy (CX)
- Category: Surveys
- Category: Continuous Improvement Process
- Category: Culture Transformation
- Category: Customer Analysis
- Category: Customer experience improvement
- Category: Case Studies
- Category: Customer Service
- Category: Data Collection
- Category: Product Improvement
