Customer Relationship Management with Case Study
Completed by Sarah-Ann Davis
February 18, 2026
6 hours (approximately)
Sarah-Ann Davis's account is verified. Coursera certifies their successful completion of Customer Relationship Management with Case Study
What you will learn
Analyze CRM strategies using PESTLE and SWOT.
Apply automation tools to enhance customer engagement.
Design CRM frameworks aligned with business goals.
Skills you will gain
- Category: Customer Analysis
- Category: Spatial Data Analysis
- Category: Operational Analysis
- Category: Market Analysis
- Category: Case Studies
- Category: Customer experience improvement
- Category: Customer Relationship Building
- Category: Organizational Strategy
- Category: Customer Relationship Management
- Category: Analysis
- Category: Customer Insights
- Category: Customer Relationship Management (CRM) Software
