Generative AI for Customer Experience Optimization
Completed by Fatima Marlene Lucas De Ponte
July 24, 2026
9 hours (approximately)
Fatima Marlene Lucas De Ponte's account is verified. Coursera certifies their successful completion of Generative AI for Customer Experience Optimization
What you will learn
Identify how AI enhances sentiment detection, emotional intelligence, and customer engagement.
Apply Salesforce, Freshdesk AI, LiveChatAI, and n8n to automate multichannel support workflows.
Analyze customer feedback with OpenAI to extract insights and predict satisfaction trends.
Design integrated AI-driven customer experience strategies that boost efficiency and satisfaction.
Skills you will gain
- Category: Process Design
- Category: De-escalation Techniques
- Category: No-Code Development
- Category: Customer Success Management
- Category: Communication
- Category: Customer experience improvement
- Category: Customer Analysis
- Category: Customer Support
- Category: Artificial Intelligence
- Category: Generative AI
- Category: Customer Service
- Category: Emotional Intelligence
