Advanced ITSM with ServiceNow: Optimizing IT Operations
Completed by Michelle Haynes
September 3, 2025
4 hours (approximately)
Michelle Haynes's account is verified. Coursera certifies their successful completion of Advanced ITSM with ServiceNow: Optimizing IT Operations
What you will learn
Design a best practice framework in which ServiceNow ITSM processes are aligned with ITIL best practices.
Apply best practices in operational support by managing incidents, problems, service requests, and knowledge within ServiceNow.
Optimize IT services by leveraging ServiceNow Change Management and CMDB capabilities.
Evaluate the customization, automation, and integration capabilities of ServiceNow to meet specific organizational needs.
Skills you will gain
- Category: Problem Management
- Category: Automation
- Category: Service Management
- Category: Information Technology Operations
- Category: Change Requests
- Category: Order Fulfillment
- Category: IT Service Management
- Category: IT Automation
- Category: Change Control
- Category: Design
- Category: IT Management
- Category: Problem Solving
