Handling Difficult Conversations
Completed by Nilda Bonilla
June 10, 2026
2 hours (approximately)
Nilda Bonilla's account is verified. Coursera certifies their successful completion of Handling Difficult Conversations
What you will learn
Master strategies to prepare for and hold difficult conversations confidently
Learn to deliver bad news tactfully while preserving relationships
Effectively handle aggression, poor performance, and challenging behavior
Develop assertive communication skills to resolve conflicts constructively
Skills you will gain
- Category: Assertiveness
- Category: Team Performance Management
- Category: People Management
- Category: Discussion Facilitation
- Category: Communication Strategies
- Category: Emotional Intelligence
- Category: Verbal Communication Skills
- Category: Leadership Development
- Category: Empathy
- Category: Conflict Management
- Category: Interpersonal Communications
- Category: Professional Development
