Mastering Active Listening in the Global Workplace
Completed by Laura Mendoza De León
September 3, 2025
4 hours (approximately)
Laura Mendoza De León's account is verified. Coursera certifies their successful completion of Mastering Active Listening in the Global Workplace
What you will learn
Apply active listening techniques to enhance business communication and collaboration.
Demonstrate empathy and emotional intelligence in professional communication.
Use reflective listening to resolve workplace conflicts effectively.
Interpret and leverage non-verbal communication cues to build trust and strengthen relationships.
Skills you will gain
- Category: Non-Verbal Communication
- Category: Team Collaboration
- Category: Empathy & Emotional Intelligence
- Category: Cultural Sensitivity
- Category: Communication Strategies
- Category: Virtual Teams
- Category: Intercultural Competence
- Category: Rapport Building
- Category: Active Listening
- Category: Conflict Management
- Category: Collaboration
- Category: Cultural Diversity
