Manage Abrasive Workplace Behavior With Backbone
Completed by Tarah Hauser
February 12, 2026
3 hours (approximately)
Tarah Hauser's account is verified. Coursera certifies their successful completion of Manage Abrasive Workplace Behavior With Backbone
What you will learn
Identify abrasive workplace behavior (otherwise known as unacceptable conduct).
Motivate employees to correct abrasive behavior through Courageous Conduct Intervention®.
Learn how to intervene even if you haven’t directly observed the abrasive behavior.
Deal with defensiveness confidently and with compassion.
Skills you will gain
- Category: Emotional Intelligence
- Category: Self-Awareness
- Category: Disciplinary Procedures
- Category: Employee Retention
- Category: Behavioral Management
- Category: Accountability
- Category: Business Leadership
- Category: Human Resource Strategy
- Category: Employee Engagement
- Category: People Management
- Category: Overcoming Objections
- Category: Employee Performance Management
