IT Service Management Excellence – ITIL 4 Foundation Program
Completed by Robert Sullivan
August 27, 2026
12 hours (approximately)
Robert Sullivan's account is verified. Coursera certifies their successful completion of IT Service Management Excellence – ITIL 4 Foundation Program
What you will learn
Explain ITIL 4 principles, service value system, and key terminology used in modern IT service management environments.
Describe service value streams, outcomes vs outputs, and stakeholder roles in IT service delivery processes and workflows.
Apply ITIL practices such as incident, change, and problem management to improve IT service reliability and performance.
Prepare for ITIL 4 Foundation exam with structured revision of concepts, practices, and service management frameworks.
Skills you will gain
- Category: Governance
- Category: IT Service Management
- Category: Information Technology
- Category: IT Management
- Category: Service Management
- Category: Information Technology Operations
- Category: Continuous Improvement Process
- Category: Service Improvement
- Category: Customer experience improvement
- Category: Process Design
- Category: Problem Management
- Category: Incident Management
