Mastering Customer Success
Completed by Meagan Hopkins
March 20, 2026
14 hours (approximately)
Meagan Hopkins's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Customer Relationship Management
- Category: Account Strategy
- Category: Customer Service
- Category: Customer Retention
- Category: Business Metrics
- Category: Customer Engagement
- Category: Customer Success Management
- Category: Operational Excellence
- Category: Stakeholder Engagement
- Category: Customer Relationship Building
- Category: Customer Relationship Management (CRM) Software
- Category: Product Knowledge
