Customer Service Essentials: 20 Skills for Happy Clients
Completed by Joel R. Espinoza Sanchez
December 1, 2025
hours (approximately)
Joel R. Espinoza Sanchez's account is verified. Coursera certifies their successful completion of Customer Service Essentials: 20 Skills for Happy Clients
What you will learn
Apply core customer service techniques to make positive first impressions.
Respond to customer challenges with confidence using simple, effective de-escalation and communication tools.
Collaborate with teammates in high-pressure service environments to maintain smooth operations.
Deliver moments of surprise and delight that exceed customer expectations and create lasting loyalty.
Skills you will gain
- Category: Hospitality and Food Services
- Category: Teamwork
- Category: Guest Relations
- Category: Communication Strategies
- Category: Customer Service
- Category: Active Listening
- Category: Greeting Customers
- Category: Hospitality
- Category: De-escalation Techniques
- Category: Service Recovery
- Category: Collaboration
- Category: Communication
